Terms and Conditions of Use

1.1. Webdesh Ltd. is a company registered in the Commercial Register and the Register of Non-Profit Legal Entities under UIC BG204986610, with its registered office and management address at Sofia, Banishera residential district, Block 27, Entrance G, Floor 6, Apartment 64, contact phone number: +359 884 077 638, email address: hello@structurababy.com, website: structurababy.com.

1.2. Supervisory authorities:
Commission for Personal Data Protection (CPDP)
Address: Sofia, 2 Prof. Tsvetan Lazarov Blvd.
Phone: +359 2 91 53 519
Email: kzld@cpdp.bg
Website: www.cpdp.bg

Consumer Protection Commission (CPC)
Address: Sofia 1000, 1 Vrabcha St., Floors 3, 4 and 5
Phone: +359 2 933 05 65
Fax: +359 2 988 42 18
Hotline: 0700 111 22
Email: info@kzp.bg
Website: www.kzp.bg

3.1. The Customer may place orders on the website either as a guest or as a registered user. The registration procedure is completely voluntary and free of charge. The Customer must fill in all fields marked as mandatory. After registration, the Customer may change the entered data at any time. If the Customer provides outdated, incorrect, incomplete, or inaccurate data, the Company shall not be liable for improper performance of the contract and shall furthermore have the right to immediately and without prior notice suspend the Customer’s registration and access to their customer profile.

3.2. In order to place an order, the Customer must first register in the electronic store by entering their name, email address, delivery address, and contact phone number.

3.3. Registration is carried out by the Customer completing the registration form on structurababy.com.

3.4. By completing the registration, the Customer, if a natural person, declares and guarantees that they are of legal age and that they are using their true identity and data.

3.5. The Customer agrees and declares that they will provide truthful and complete information when filling in the data required for registration in the electronic store.

3.6. By registering on the platform, the Customer accepts and undertakes to comply with these Terms and Conditions.

3.7. Webdesh confirms the registration completed by the Customer by sending a message to the email address provided by the Customer.

3.8. A request for ordering goods shall be considered made by completing the relevant registration form containing data about the recipient, delivery location, parameters of the ordered goods, quantity, price, and payment method. The request shall be considered submitted after clicking the button: “BUY” / “ADD TO CART” / “ORDER.” This action has legally binding force. The Customer agrees to purchase the selected goods contained in their virtual cart under the conditions announced in the electronic store and these Terms and Conditions. By submitting the request, the Customer is deemed to have expressly agreed to receive the email confirmation of the order sent by Webdesh for the purpose of providing information and confirmation of the concluded contract within the meaning of the Consumer Protection Act.

3.9. Changes to or cancellation of an order after it has been submitted cannot be made.

3.10. Immediately after the order is placed, the Company sends the Customer an email confirming the registration of the submitted order.

3.11. Webdesh processes the registered order within 1 day from its receipt and sends the Customer an email confirming the order or notifying them of the unavailability of the requested goods. In the event of lack of availability of a given product, inability to perform a delivery, or other reasons, Webdesh has the right, at its discretion, to refuse the execution of a customer order, for which Webdesh shall notify the Customer within an appropriate period, without being obliged to provide a reason for the refusal. In such cases, the Merchant shall refund any amounts paid by the Customer.

3.12. Regardless of whether the Customer uses the website as a guest or as a registered user, the online purchase contract for goods shall be considered concluded only after confirmation of the specific order by Webdesh. Upon sending the confirmation, the parties shall be considered bound by the conditions described in these Terms and Conditions, as well as by the Consumer Protection Act, where the Customer qualifies as a consumer.

3.13. Webdesh has the right at any time and without prior notice to make changes to the published goods, their prices, and other conditions related to delivery. Customers shall be considered informed of such changes from the date they are reflected in the electronic store.

3.14. The Customer submits a request to conclude a purchase and sale contract with the Merchant through the following procedure:

1. Registration in the electronic store and provision of the required data, if the Customer does not already have a registration in the electronic store;

2. Logging into the electronic store ordering system by identification with email and password;

3. Selecting one or more of the goods offered in the electronic store and adding them to a virtual cart;

4. Providing delivery information – delivery address;

5. Selecting a payment method and payment timing;

6. Confirming acceptance of the Terms and Conditions by ticking the checkbox;

7. Confirming the order through the “BUY” / “ADD TO CART” / “ORDER” button;

8. By filling in their details and confirming acceptance of the Terms and Conditions by ticking the checkbox when placing an order, the Customer declares that they are familiar with these Terms and Conditions, agree with their content, and undertake to comply with them unconditionally.

4.1. The prices of the goods are indicated in the electronic store in euros and do not include delivery costs. Webdesh has the right, at its discretion, at any time and without prior notice, to change the prices of the offered goods.

4.2. Webdesh continuously attempts to verify that all prices listed on the website are accurate, without however being able to guarantee the absence of errors. In the event that an error is discovered in the price of an ordered product, Webdesh will inform the Customer as soon as possible and give them the opportunity to reconfirm the order at the correct price or cancel it. In the absence of confirmation from the Customer within 24 hours, the order shall be considered canceled.

4.3. Webdesh has the right, at its discretion, at any time and without prior notice, to change the type and prices of the offered goods. Customers shall be considered informed of such changes from the date of their publication in the electronic store.

4.4. The Customer is obliged to pay the price of the selected goods as indicated in the electronic store at the time the order was placed, regardless of whether it is lower or higher than the updated price.

4.5. Webdesh may provide discounts for the goods offered on the website in accordance with Bulgarian legislation and rules determined by Webdesh. The rules applicable to such discounts are available at the place where the discount is displayed. Discounts may be provided in various forms (e.g., promotions, loyalty discounts provided individually, randomly, or as a result of participation in a competition or customer survey).
Webdesh applies a loyalty discount for loyal customers who are members of structurababy.com.

4.6. Different types of discounts cannot be combined when ordering and purchasing the same product.

4.7. Payment for the ordered goods shall be made through:

1) payment by debit/credit card

1) Card payment
You may pay with the following cards: MasterCard, MasterCard Electronic, Maestro, Visa, Visa Electron, Apple Pay / Google Pay. By using your credit card, the data you provide remains protected, as the information is SSL encrypted. Data and information obtained during payment by credit and debit cards are not stored by us. There is an option to use the card-saving functionality, whereby the data of the saved card is stored within the banking system and Webdesh has no access to it at any point during the payment process. Payments by credit or debit card are carried out in accordance with the requirements applicable to such payment methods.

By placing an order, the Customer confirms that the credit/debit card used belongs personally to them, or that they have been expressly authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation and authorization checks by the card issuer. If the issuer of the respective card refuses to authorize payment to the Company, Webdesh shall not be liable for any delay or failure in delivery.

5.1. The rules in this section apply only to customers who, according to the data provided for concluding the purchase and sale agreement or during registration in the electronic store, may be considered consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act, and/or Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011.

5.2. The main characteristics of the goods offered by Webdesh in the electronic store are specified on the product page within the platform.

5.3. The price of the goods, including all taxes and fees, is determined by Webdesh in the electronic store on the page of each product within the platform.

5.4. Each promotional product is marked with a special sign.

5.5. All purchased virtual and digital materials and downloadable products are accessible through the Customer’s profile. The period during which the files will be available for viewing and downloading is 12 months from the date of purchase.

5.6. The value of transport costs is not included in the price of the goods in the electronic store and is charged additionally. Before concluding the contract, the Provider specifies the total value of the order for all goods contained therein, as well as the delivery price, depending on the delivery method selected by the User.

5.7. The methods of payment, delivery, and performance of the contract are determined in these Terms and Conditions and the information provided to customers through the mechanisms in the electronic store.

5.8. The information provided to customers under this section is current at the moment of its display in the electronic store, prior to the conclusion of the purchase and sale contract.

5.9. Customers agree that all information required under the Consumer Protection Act may be provided through the interface of the electronic store or by email.

5.10. The consumer-customer has the right, without owing compensation or penalty and without stating a reason, to withdraw from the concluded contract within 14 days from the date of receipt of the goods from Webdesh, provided that the integrity of the goods and their original packaging has not been violated. The right of withdrawal may be exercised through the standard withdrawal form available on the Webdesh website in the electronic store, in Appendix No. 1 to these Terms and Conditions. Information regarding the exercise of the right of withdrawal is available in Appendix No. 2 to these Terms and Conditions.

5.11. In the event that Webdesh has not fulfilled its obligations to provide information as determined by the Consumer Protection Act, the consumer-customer has the right to withdraw from the concluded contract within a period of up to one year and 14 days from the date of receipt of the goods. When the information is provided to the consumer-customer within the withdrawal period, that period begins to run from the date the information is provided. The consumer-customer has the right to submit the withdrawal statement under this section through the contract withdrawal form available on the Webdesh website in the electronic store – Appendix No. 1 to these Terms and Conditions.

5.12. When the consumer-customer has exercised their right of withdrawal from a distance contract or an off-premises contract, Webdesh shall reimburse all amounts received from the consumer-customer, including delivery costs, without undue delay and no later than 14 days from the date on which it was informed of the consumer-customer’s decision to withdraw from the contract, taking into account the provision of section 5.17. The amount shall be reimbursed without resulting in any additional costs for the customer, except for delivery costs where the customer selected a delivery method other than the standard least expensive delivery method offered by the merchant, as well as the costs for returning the goods.

5.13. Webdesh shall reimburse the amounts received using the same payment method used by the consumer-customer for the initial transaction, unless the customer has expressly agreed to use another payment method and provided that this does not involve costs for the consumer-customer.

5.14. Upon exercising the right of withdrawal, the costs for returning the delivered goods shall be deducted from the refund amounts under section 5.12, except where the consumer-customer independently arranges and pays for the return of the goods. Webdesh is not obliged to reimburse any additional delivery costs for the goods. Returns of goods may be arranged through the following address: hello@structurababy.com.

5.15. When the consumer exercises their right of withdrawal from the contract and Webdesh has not offered to collect the goods itself, the consumer must send or hand over the goods back to Webdesh or to a person authorized by it without undue delay and no later than 14 days from the date on which the consumer informed Webdesh of their decision to withdraw from the contract. The deadline shall be deemed met if the consumer sends or hands over the goods back to Webdesh before the expiration of the 14-day period.

5.16. The consumer is obliged to return the goods at their own expense. Upon return, the goods must be in their original packaging, without signs of use or damage to their commercial appearance, with all accessories, with intact labels, and accompanied by the documents received with them, together with the relevant accounting document for the payment made (postal money transfer receipt, payment order, invoice, etc.). The Provider reserves the right to refuse reimbursement if the goods have a damaged commercial appearance, are damaged, or are not in the condition in which the User received the shipment.

5.17. Where Webdesh has not offered to collect the goods itself, it may withhold reimbursement of amounts to the consumer-customer until it has received the goods or until the consumer-customer has provided proof that they have sent the goods back, whichever occurs first.

5.18. In the event that the Consumer fails to fulfill their obligation to return the goods without notifying Webdesh of the delay and without providing a valid reason for it, it shall be deemed that they have withdrawn their statement exercising the right of withdrawal from the contract.

5.19. The right of withdrawal regulated in sections 5.9–5.18 does not apply in the following cases:

1. for virtual and digital downloadable products in accordance with EU consumer protection laws;
2. for the delivery of goods made to the consumer’s order or according to their individual requirements;
3. for the delivery of goods which, by their nature, may deteriorate in quality or have a short shelf life;
4. for the delivery of sealed goods which have been unsealed after delivery and cannot be returned due to reasons related to hygiene or health protection;
5. or the delivery of sealed audio or video recordings or sealed computer software which have been unsealed after delivery;
6. for the delivery of newspapers, periodicals, or magazines, except for subscription contracts for the supply of such publications;
7. for the delivery of goods which, after delivery and by their nature, have become inseparably mixed with other goods.

6.1. Webdesh shall not be liable if the software offered by it proves incompatible with the device used by the customer and does not function properly.

6.2. Webdesh has the right to refuse to execute an order from a customer whose actions or omissions have given Webdesh reason to believe that the customer cannot perform in good faith the obligations arising from these Terms and Conditions.

The materials uploaded to the electronic store may include technical, typographical, or photographic errors. Webdesh may make changes to the materials contained in the electronic store at any time and without prior notice, but undertakes no obligation to update the materials.

8.1. The Customer has the right to submit a complaint regarding any non-conformity of the goods with what was agreed/ordered when, after delivery, discrepancies with the sales contract are discovered, including when:
– The order is incomplete;
– The goods are delivered past their expiration date;
– Goods different from those ordered by the Customer are delivered;
– Goods are delivered with damaged packaging, making them unusable;
– There is any other apparent non-conformity of the goods with the sales contract.

8.2. Complaints under paragraph 1 may be submitted:
– via email sent to the Provider’s email address: hello@structurababy.com; or
– through the online form, Appendix No. 3 to these Terms and Conditions; as well as
– at the Merchant’s registered address.

8.3. The Customer shall specify:
a) the subject of the complaint;
b) their preferred method for resolving the complaint, if the complaint is deemed justified, choosing between:
(i) Replacement of the goods with others conforming to what was agreed; or
(ii) Refund of the amount paid for the goods after returning the quantity; or
(iii) Reduction of the price in the event of incomplete delivery, respectively the amount claimed;
c) contact details: names, email address, telephone number, and delivery address.

8.4. The Customer must attach the documents on which the claim is based, namely: an accounting document for the payment made for the goods; as well as protocols, reports, or other documents establishing the non-conformity of the goods with what was agreed; and other documents substantiating the claim in terms of grounds and amount. In order for the case to be resolved as quickly as possible, it is advisable for the Customer to also attach photographic material.

8.5. The Merchant shall process the submitted complaint within 14 days of its receipt and within the same period shall notify the Customer whether it considers the complaint justified and the manner in which it will be resolved.

8.6. In the event of a justified complaint, the Merchant has the right to replace the goods with goods conforming to the sales contract within one month from the submission of the complaint by the Customer. If the goods are not replaced even after the expiration of the period under the previous sentence, the Customer has the right to terminate the contract and receive a refund of the amount paid or request a reduction in the price of the consumer goods. The Customer may not claim termination of the contract if the non-conformity of the consumer goods with the contract is insignificant.
Replacement of the complained goods is free of charge for the Customer, and the Merchant bears the transport costs related to the replacement.

8.7. A complaint regarding consumer goods may be submitted within two years from the delivery of the goods, but no later than two months from the discovery of the non-conformity with what was agreed. The period ceases to run during the time necessary for replacement of the goods or for reaching an agreement between the Merchant and the Customer for resolution of the dispute.

8.8. The Customer has the right to submit a complaint regarding the goods regardless of whether the manufacturer or the merchant has provided a warranty for the goods.
When the complaint is resolved through replacement of the goods with others conforming to what was agreed, the Merchant preserves the original warranty conditions for the Customer.

8.9. If the manufacturer has provided a commercial warranty for the goods and the warranty period is longer than the periods for submitting a complaint under section 8.7., the complaint may be submitted until the expiration of the commercial warranty period.

8.10. Submitting a complaint shall not prevent the filing of a legal claim.

8.11. The Merchant maintains a register of submitted complaints. The Customer is sent a document to the email address specified by them, indicating the complaint number from the register and the type of goods. When the Merchant satisfies the complaint, it issues a report to that effect, prepared in two copies, one of which shall mandatorily be provided to the Customer.

8.12. The rules of this section apply to persons qualifying as Consumers within the meaning of the Consumer Protection Act. For persons who do not have such status, the applicable provisions of the Obligations and Contracts Act and the Commerce Act shall apply.

9.1. The Merchant shall take measures to protect the User’s personal data in accordance with the Personal Data Protection Act.

9.2. For security reasons regarding Users’ personal data, the Merchant shall send the data only to an email address that has been duly specified by the Users at the time of registration, including if subsequently changed in accordance with the applicable procedure by the Users, or at the time of placing an order as a guest (unregistered User).

9.3. More information regarding personal data protection and how the Merchant collects and stores personal data is specified in the “Privacy Policy” page, which forms part of structurababy.com.

9.4. At any time, the Merchant has the right to require the User to identify themselves and verify the accuracy of any circumstances and personal data declared during registration.

10.1. The intellectual property rights over all materials and resources located on the Merchant’s website (including the names Webdesh/Structura Baby, logo, corporate symbols and trademarks, and available databases) are protected under the Copyright and Related Rights Act, the Marks and Geographical Indications Act, the Industrial Design Act, and all other applicable legal provisions, belong to the Merchant or to the respective indicated person who has granted the Merchant the right of use, and may not be used in violation of the applicable legislation.

10.2.. No part of this website may be reproduced in any form – copied, distributed, or used as photographs, text, graphics, or services, for any purpose and in any media or computer environment without the express written consent of the Company. The materials on this website are protected under the Copyright and Related Rights Act, and any unauthorized use may constitute infringement of copyright, trademark rights, or other legal provisions. In the event of copying or reproduction of information beyond what is permitted, as well as in the event of any other infringement of the intellectual property rights over the Merchant’s resources, the Merchant shall have the right to claim compensation for all direct and indirect damages suffered.

10.3. Except where expressly agreed otherwise, the Customer may not reproduce, modify, delete, publish, distribute, or otherwise disclose the informational resources published on the Merchant’s website.

10.4. The Merchant undertakes to exercise due care to ensure the Customer normal access to the provided services.

10.5. The Merchant reserves the right to suspend access to the provided services. The Merchant has the right, but not the obligation, at its discretion to delete informational resources and materials published on its website.

11.1. These Terms and Conditions may be amended by Webdesh, in which case the latter shall notify all registered customers in an appropriate manner within 7 days of the occurrence of such circumstance.

11.2. Webdesh and the Customer agree that any additions and amendments to these Terms and Conditions shall take effect with respect to the Customer after explicit notification to the Customer and if the Customer does not declare within the one-month period provided to them that they reject them; or

11.3. The Customer agrees that all statements by Webdesh in connection with amendments to these Terms and Conditions shall be sent to the email address specified by the Customer during registration. The Customer agrees that emails sent under this section do not need to be signed with an electronic signature in order to have effect with respect to them.

11.4. Webdesh publishes these Terms and Conditions at https://staging.structurababy.com/en/terms-and-conditions/ together with all additions and amendments thereto.

11.5. The contract between the Customer and Webdesh shall be terminated in the following cases:

a. upon termination and commencement of liquidation proceedings or declaration of insolvency of one of the parties to the contract;
b. by mutual written agreement of the parties;
c. upon objective impossibility for either party to the contract to perform its obligations;
d. in the event of deletion of the Customer’s registration in the electronic store. In such case, concluded but unperformed purchase and sale agreements shall remain valid and subject to execution

11.6. Webdesh has the right, at its sole discretion, without prior notice and without owing compensation, to unilaterally terminate the contract if it determines that the Customer uses the electronic store in violation of these Terms and Conditions, the legislation of the Republic of Bulgaria, generally accepted moral standards, or generally accepted rules and practices in electronic commerce.

12.1. All disputes arising in connection with or relating to these Terms and Conditions shall be resolved by mutual agreement between Webdesh and the Customer, and where such agreement cannot be reached – by the competent Bulgarian court.

12.2. For matters not regulated in these Terms and Conditions, the provisions of the applicable legislation of the Republic of Bulgaria shall apply. If any of the terms or provisions of these Terms and Conditions is found to be invalid or unenforceable for any reason, this shall not affect the validity of the remaining provisions.

12.3. All intellectual property rights, such as trademarks and copyrights over materials, photographs, logos, images, and similar items published in the electronic store, remain the property of Webdesh. Any use of the electronic store or its content, including copying or storing such content in whole or in part, except for the Customer’s personal, non-commercial use, is prohibited. Violators shall be subject to sanctions in accordance with the provisions of the Copyright and Related Rights Act and the Marks and Geographical Indications Act.

12.4. Webdesh reserves the right to temporarily or permanently discontinue the provision of goods delivery services available through the electronic store.

12.5. Webdesh has the right to cancel a customer’s order if:

a. the Customer provides false or incomplete information;
b. Webdesh suspects abuse, bad faith behavior, or violation of these Terms and Conditions by the Customer;
c. the Customer provides an incorrect delivery address and/or unjustifiably refuses to receive delivery of the goods ordered by them;
d. force majeure circumstances arise or due to other objective reasons, including but not limited to an order by competent state authorities for suspension of the service;
e. Webdesh discontinues the maintenance of the electronic store.

12.6. The electronic statements and notifications provided for in these Terms and Conditions shall be considered validly made if performed in the form of email, clicking a virtual button in the electronic store, and other similar means, insofar as the statement is technically recorded in a manner allowing its reproduction